Terms of Service

Last updated: May 21, 2024

From everyone at Eduaide.Ai, thank you for using our products! We build them to help you do your best work. Because we don't know every one of our customers personally, we have to put in place some Terms of Service to help keep the ship afloat. When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Eduaide.Ai LLC. When we say “Services”, we mean our websites, including eduaide.ai, and any product created and maintained by Eduaide.Ai LLC. That includes Eduaide.Ai, whether delivered within a web browser, desktop application, mobile application, or another format. When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services. We may update these Terms of Service ("Terms") in the future. Typically these changes have been to clarify some of these terms by linking to an expanded related policy. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders. When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability. If you violate any of the Terms, we may terminate your account. That's a broad statement and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open about who we are, how we work, and keeping an open door to contact us at contact@eduaide.ai.

Account Terms

  • You must be a human 18 years of age or older and have the legal authority to enter into these Terms.
  • Accounts registered by “bots” or other automated methods are not permitted. Accounts created by those under the age of 18 are also not permitted.
  • You are responsible for maintaining the security of your account. Eduaide.Ai cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • You are responsible for all content posted to and activity that occurs under your account.

AI Disclaimer

Eduaide.Ai provides teachers with a workspace to aid in the design and development of educational materials. While our AI tools are designed to suggest and implement evidence-based instructional practices and generally enhance the instructional planning process, it is important to note the following:

  1. Human Oversight: Eduaide.Ai is not a substitute for the expertise and nuanced contextual understanding of skilled educators. As such, users should review and adapt AI outputs to ensure they meet the specific needs of their students and align with their institution's educational goals and standards. The final decisions in instructional design should always be made by qualified educators who understand their context and unique needs.
  2. Accuracy: While we strive to provide accurate and useful AI assistance, the AI's suggestions are based on statistical patterns and the processing of vast amounts of data, and may not always be perfectly accurate or suitable for every context. Educators should verify the information and make necessary adjustments.
  3. Privacy: We are committed to protecting your privacy. Any data shared with our AI is handled in accordance with our privacy policy. We do not store personal information from your use of the AI without your explicit consent.

Please note that violating the terms of using the AI system can result in account revocation. By using our AI tools, you acknowledge these points and agree to use the AI assistance as a supplementary resource in your instructional design process.

Payment, Refunds, and Plan Changes

  • If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.
  • For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we will freeze your accounts access to premium features and it will be inaccessible until you make payment.
  • All fees are inclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities.
  • We process refunds according to our refund policy.

Fair Refund Policy

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with our products for any reason, just contact us at contact@eduaide.ai and we'll take care of you.

Examples of full refunds that we grant

  • If you tried one of our products and you just weren't happy with it, you can have your money back.
  • If we had extended downtime or you emailed customer service and it took multiple days to get back to you, we'd issue a refund.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note to contact@eduaide.ai, tell us what's up, and we'll work with you to make sure you're happy.

Cancellation and Termination

  • You are solely responsible for properly canceling your account.
  • If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle.
  • We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of the hundreds of thousands of accounts on our Services, there is at least one doing something nefarious.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.

Modifications to the Service and Prices

  • We make a promise to our customers to support our Services as long as Eduaide.Ai continues to operate. That means when it comes to security, privacy, and customer support, we will continue to maintain any legacy Services. Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
  • Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves

Uptime, Security, and Privacy

  • Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis.
  • We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we'll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
  • We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted.
  • When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Eduaide.Ai may process your data as described in our Privacy Policy and for no other purpose. We as humans can access your data for the following reasons:
  • We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.
  • Under the California Consumer Privacy Act (“CCPA”), Eduaide.Ai is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms, the Privacy Policy, and other policies. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip-side, you agree to comply with your requirements under the CCPA and not use Eduaide.Ai's Services in a way that violates the regulations.

Copyright and Content Ownership

  • All content posted on the Services must comply with U.S. copyright law.
  • You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.
  • We pre-screen input to check whether the input contains non-educational related queries and reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
  • The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company's logos or any Service logos for promotional purposes. Please email us at contact@eduaide.ai to use logos. We reserve the right to rescind any permissions if you violate these Terms.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.

Features and Bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations. We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don't guarantee completely error-free Services.


We mention liability throughout these Terms but to put it all in one section: You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability. If you have a question about any of these Terms, please contact us at contact@eduaide.ai.

Adapted from the Basecamp open-source policies / CC BY 4.0